Carolyn Browne Tamler

has helped hundreds of businesses and organizations with her thoughtful facilitation and research services. She also writes colorful and compelling articles about new business initiatives! Would this help you? Call Carolyn today!

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    p:| 360.222.6820
    c:| 425.351.7531

    f:| 360.222.6820

    2055 Pheasant Farm Lane
    Freeland, WA 98249

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    8-9-18 Making a person feel welcome coming into your store

    Have you ever walked into a retail store and waited for someone to notice you?

    I have had the experience (more than once) of waiting for someone to notice me and becoming aware that no one was even making eye contact. No one said “Hello” or "I'll be with you in just a minute.” 

    I can imagine that sometimes staff are tired, or had to deal with some cranky customers, or were just anxious to be done with their work day and head home.  

    But, as the customer, my only concern was being waited on, or at least having someone greet me and say they would be helping me soon.  I wanted to feel welcome.

    We are deep into the tourist season on Whidbey. Making a customer feel welcome is always important, but this is especially true when many strangers may be stopping by your business.


    8-2-18 Always looking for good stories for the Business Spotlight

    A few years ago I got into writing stories about Whidbey businesses. My professional background was as a marketing research and public involvement consultant. Then I moved to Whidbey and was asked to write a couple of stories about marketing research for a local business magazine (Northwest Business Monthly, which no longer exists). I don’t even remember now what first created my connection with the magazine. Then, I was asked to write stories about local businesses for that publication.

    Somehow, the publisher of Whidbey Local, JoAnna Weeks, learned about my writing, and she asked me to do business stories for her on-line publication. She encouraged me to write what I wanted, in my own style. She has now branded me as the “Business Spotlight.”  Each week, she trusts me to choose a business, tell their story, and it is published without any editing (my husband is my “official” editor).

    I feel very privileged because I am having the delight of making my own choices and telling stories in my own way.

    I believe that what makes a business story appealing is knowing about the person or people who started the business. I ask three basic questions: Why did they come to live on Whidbey? Why did they decide to create their business? What is special or unique about the product and/or services they provide?

    I invite you to check out a new story each week on The Business Spotlight on Whidbey Local:


    For me, a business story is really about the people behind the business. If you have a story you’d like to share, please contact me:


    7-26-18 The number of unique businesses on Whidbey

    I love walking around our two iconic towns on South and Central Whidbey: Langley and Coupeville. What I enjoy most is that each of the businesses in the towns is unique.

    When I have off-island friends who come for a visit, I usually take them to one or both of the towns for  a walking tour. You don't have to enter every store to get the feeling of how special every business is. 

    When I go off-island, or for that matter when I drive up to the City of Oak Harbor (except for the old town area), most businesses are now in shopping malls, and whichever shopping center you visit, you will see many (or in some cases, most) of the same businesses. It has become increasingly difficult to find individual, unique businesses.

    But, for Langley and Coupeville, that's not true. Not only is each storefront business unique, but it's common to walk in and meet the owner of the business. Chatting with a business owner is often a special experience too!



    7-19-18 A creative collaboration: Double Bluff Brewing and The Big W Food Truck in Langley

    The value of collaborations is one of my major themes. It is definitely an effective marketing tool for each of the businesses that collaborate.

    In their second year of collaboration, the Big W food truck operated by Joe Wierzbowski, and Double Bluff Brewery, owned by Daniel Thomis of Double are helping to promote each other.

    When you place your food order at The Big W Truck, there is a sign posted next to the menu inviting you to take your order to Double Bluff Brewery, buy a beer and enjoy your lunch in the lovely patio.

    You can read about this collaboration in the Business Spotlight on Whidbey Local:


    7-10-18 What to do when your computer goes dead

    Actually, I haven't got an answer to the problem listed above.

    My computer died last week.  Wow, talk about a shock to your system.  How much of my life is in this flat pad and the clouds somewhere?

    Anyway, I got a new computer, and I have survived.  I am still learning new ways and still recovering some old information.

    But, I want to assure anyone else who ever has this problem: You will survive!