Carolyn Browne Tamler

has helped hundreds of businesses and organizations with her thoughtful facilitation and research services. She also writes colorful and compelling articles about new business initiatives! Would this help you? Call Carolyn today!

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    p:| 360.222.6820
    c:| 425.351.7531

    f:| 360.222.6820

    carolyntamler@whidbey.net

    2055 Pheasant Farm Lane
    Freeland, WA 98249

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    CAROLYN'S BLOG

    Thursday
    Oct302014

    10-30-14 Whidbey Art Gallery in Langley is another great example of the power of collaboration

    I’ve written before about my great admiration for anyone who has the courage to create their own business. And, I’ve done several blogs about the value of collaboration.

    I just did a story for Whidbey Local about the Whidbey Art Gallery in Langley and it is a great illustration of these two themes. Becoming a professional artist is challenging enough. Simply figuring how and where to sell artwork can take a lot of time and energy. Becoming part of a cooperative gallery provides space for displaying the work, ideas and support from others who are sharing the space, and a much smaller investment in marketing.

    There are currently 32 artists who are members of the gallery, and each has a responsibility for being on the sales floor a few hours a week and doing whatever else is needed to maintain Whidbey Art Gallery as a place people want to visit. The gallery is an inviting space, with each artist’s work attractively displayed, and there is a broad range of artistic mediums and prices to appeal to a broad audience. The gallery has a website and a Facebook page.

    Check out the story and see the value of collaboration at work:

    Thursday
    Oct232014

    10-23-14 Humans still communicate mostly non-verbally

    Recently, I walked into a business and the person behind the counter focused on the computer and the transaction, but didn’t look at me. My immediate response was to tell myself not to do business here again.

    Even in today’s internet world, most small business owners/managers frequently meet customers face to face.  Depending on what source you check out, you’ll find that human communication is 70 – 90% non-verbal.  Yep, even with today’s texting and networking, most true human communication is done without words. 

    How often have you received or sent an email or text message only to learn later that the communication was misinterpreted or misunderstood? 

    We obviously can’t make personal contact with every possible person who may do business with us, but when we meet someone coming into our business, it’s vitally important to make eye contact, have a smile and  let that person know you appreciate their business.  Interestingly, you will also find that when you smile you activate mirror neurons that makes the other person feel better.

    Here’s an excellent article I discovered about this: http://humanresources.about.com/od/interpersonalcommunicatio1/a/nonverbal_com.htm

    Thursday
    Oct162014

    10-16-14 Tell the owner or manager if anything is wrong with your experience with a business

    Have you ever had a friend tell you about poor service they experienced at a restaurant or a retail store and learned that they were telling you something they never said to the owner of the business?

    Mistakes occur in any business situation.  The challenge is to learn about these mistakes and then to do something to acknowledge the error to your customer and apologize.

    If you’re a customer and you’re not satisfied, ask to talk to an owner or manager and let that person know about the problem.  If it’s a business that really cares about customer service, your comments will be appreciated and responded to.

    If you’re the business owner and you hear of a problem, or you are aware that something has gone wrong (for example, if you have a restaurant and the service hasn’t been efficient), if possible, talk directly to the customer, acknowledge the problem, and offer something as an apology.  You can also make it clear to your employees how important it is for them to say something when there’s a problem and to give your employees the authority to do something to rectify the mistake.

    Good customer service means no one ever leaves your business dissatisfied.

    Friday
    Oct102014

    10-9-14 More push to do something about Amazon.com

    Last week, I shared articles from Jim Hightower's Lowdown and the Seattle Times.

    I am hoping people share this information.

    I just opened up Huffington Post, and they have highlighted an article in The New Republic:

    Amazon Must Be Stopped It's too big. It's cannibalizing the economy. It's time for a radical plan.

    http://www.newrepublic.com/article/119769/amazons-monopoly-must-be-broken-radical-plan-tech-giant

    Please spread the word.

     

     

    Thursday
    Oct022014

    10-2-14 support your local businesses and stay away from Amazon.com

    I’ve done several blogs about the importance of supporting local businesses on Whidbey.  It’s important to support local businesses wherever you live.

    You’ll realize it’s even more important when you read about what kind of business practices are done by Amazon.com, the giant on-line  retailer.

    Amazon.com has been pursuing a business policy of undercutting retailers everywhere, putting many businesses – especially local small businesses – out of business.  They also have a policy of treating their employees like workers in a third world country.

    Recently, I read two articles in Jim Hightower’s Lowdown, and when I went on-line, I found similar information in a Seattle Times article from a couple of years ago.

    Next time you need to purchase a book, how about visiting Josh at Moonraker Books in Langley.  If you need groceries, visit one of our excellent local grocers.  Wherever you can make the choice, spend a couple more dollars and patronize your neighbors.

     And, spread the word about Amazon.com:

    It’s time to pay attention to what Jeff Bezos and his online retail colossus are doing

    Like Walmart, only with supercomputers and drones: At Amazon.com "cheap" comes at a very hefty price

    http://www.hightowerlowdown.org/node/3724

    The Amazon.com story, part 2: The tax-dodging predator

    Amazon's ruthless practices are crushing Main Street--and threatening the vitality of our communities

    http://www.hightowerlowdown.org/node/3764

    And, an article from the Seattle Times:

    http://seattletimes.com/html/localnews/2017932700_boardman08.html