Carolyn Browne Tamler

has helped hundreds of businesses and organizations with her thoughtful facilitation and research services. She also writes colorful and compelling articles about new business initiatives! Would this help you? Call Carolyn today!

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    carolyntamler@whidbey.net

    2055 Pheasant Farm Lane
    Freeland, WA 98249

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    CAROLYN'S BLOG

    Thursday
    Dec012016

    12-1-16 Making a connection with someone who has a different viewpoint than you

    A group of us met last night to talk about where to use our energies going forward with the results of the election. There were a lot of ideas (if anyone is interested, I can email you a summary of what we listed and prioritized).

    One suggestion related to what I’ve written in my Blog previously. If you are sitting down with someone who has a different political view than you, the most important first step is to make eye contact. Actually, making eye contact is the most important first step with anyone with whom you want to have a relationship, whether it’s business or personal.

    Once you have made eye contact, it’s also important to listen to someone who has a different perspective on the world than you have. Even if it seems like you and the other person are far apart, making eye contact and listening may help you realize there are some areas where you do have similar views.

    We are living in a time where people seem very polarized. Maybe these simple ideas -  making eye contact and listening - can help us find a meeting place with someone who thinks differently from us.

    Wednesday
    Nov162016

    11-17-16 A Good Way to Create a Business: Fill a Niche

    If you have read some of my stories on Whidbey Local where I write a weekly piece as the “Business Spotlight,” you may notice a common theme for several of the businesses: They are creating something new in our business community.

    I have total admiration and respect for anyone who has the courage and creativity to develop a business, especially a retail business.  There have been several examples in the stories I have posted in the last few weeks of businesses that are unique in our community.

    Here are some of these examples: A massage therapist who is using a new therapy (Moon Dickson); a store that is specializing in functional art for the home (Artisan Crafted Home); a store selling everything you could possibly want if you have any interest in bringing wild birds into your yard (Wild Birds Unlimited); a recycling operation that makes it possible to greatly reduce throw away waste (Island Recycling); a store that sells only “Fair Trade” clothing and accessories (Fair Trade Outfitters); and a craft brewery (Double Bluff Brewing).

    It is my hope that these stories will be read and enjoyed, and that these niche businesses will thrive on Whidbey.  If you haven’t checked out the Business Spotlight stories recently, I invite you to take a look.

    Thursday
    Nov102016

    11-10-16 Dealing with Negativity

    Whether it’s our personal lives, our businesses or our political beliefs, we all have to confront negative situations from time to time, things that don’t come out the way we wanted.

    The challenge I feel is learning how to look for lessons and positive outcomes we might not have seen previously. I believe looking for these positive messages makes all the difference in how we see our lives and the world.

    Many of us (but not all) were devastated by the election results. The easiest response to hearing news we didn’t want to hear was to be angry, or full of grief or disbelief, or to blame ourselves for not seeing what was going on in our country.

    The evening of the election and the day after, it felt as though many of us might never get over our feelings of grief and loss.

    Every month I publish an email newsletter, “Progressives on Whidbey,” which is a compilation of progressive news from many sources that I find or that others send me.*

    The day after the election positive comments began to surface. In the November newsletter, I am including many of these positive ways to interpret and better understand what happened.

    There was an excellent film at our Clyde Theater this week, “Queen of Katwe,” that told the true story of a young Ugandan girl who learned to play chess and became a chess champion (which included some losses as well as wins). I heard from someone today who said “Politics is like a game of chess.”  The girl in the film loses a major match and is miserable. Her teacher comes over to her and tells her, “If you lose a game, you reset the pieces and play again.”

    Maybe all of life is like a game of chess.

     

    *If you would like to added to the newsletter mailing list, just send me your email: carolyntamler@whidbey.net.

     

     

    Thursday
    Nov032016

    11-3-16 A special marketing tool: Telling a good business story

    I am a story teller at heart. 

    A few years ago I got into writing stories about Whidbey businesses.  My professional background was as a marketing research and public involvement consultant.  Then I moved to Whidbey and was asked to write a couple of stories about marketing research for a local business magazine (Northwest Business Monthly, which no longer exists).  I don’t even remember now what first created my connection with the magazine. Then, I was asked to write stories about local businesses for that publication.  

    Somehow, the publisher of Whidbey Local, JoAnna Weeks, learned about my writing, and she asked me to do business stories for her on-line publication.  She encouraged me to write what I wanted, in my own style.  She has now branded me as the “Business Spotlight.”  Each week, she trusts me to choose a business, tell their story, and it is published without any editing (my husband is my “official” editor).

    I feel very privileged because I am having the delight of making my own choices and telling stories in my own way.

    I believe that what makes a business story appealing is knowing about the person or people who started the business.  I ask three basic questions: Why did they come to live on Whidbey? Why did they decide to create their business? What is special or unique about the product and/or services they provide?

    For me, a business story is really about the people behind the business.  If you have a story you’d like to share, please contact me: carolyntamler@whidbey.net.

    And, I invite you to check out a new story each week on The Business Spotlight on Whidbey Local .

    Thursday
    Oct272016

    10-27-16 Good customer service can include solving a problem talking with someone

    My husband likes to solve problems on his own with his computer. I, most often, prefer to call someone who can resolve the situation. We each obviously have our own system for figuring out the answer to a concern.

    Today, we needed to resolve a situation with Alaska Airlines and get some questions answered. Rich went to his computer and sometime later announced to me that it looked like a big hassle.

    I picked up my phone, called their general information line, gave a quick definition of my question to an automated system, and about 30 seconds later, a real person came on the phone. She was with me for over half an hour working out all my concerns and questions. Aside from having everything resolved, I was extremely appreciative of the great customer service I got.

    I know everyone has their way of seeking answers and solving problems. There are a lot of people like me. Good customer service by my definition means being able to easily contact someone I can talk to, having that person make my experience as pleasant and satisfying as possible, and getting all my questions answered and my problems resolved.